1. ARTWORK
1.1. What are modern lithographs?
Modern lithographs are very high-definition digital art prints produced by Canon professional large-format printers, offering prints of exceptional quality. These inkjet printers use lasting pigment inks and prints are realized on 240-gram certified Fine Art paper.
1.2. What does the numbering of the modern lithographs involve?
The lithographs are printed in series limited to 111 copies, each attributed a unique number. Numbering concerns the large formats only.
1.3. Which formats are concerned by numbering?
Large formats are numbered. Small and medium formats are presented in unlimited editions accessible to lower budgets.
1.4. Which formats are signed?
Large and medium formats are signed.
1.5. What is an embossed press?
An embossed press is a relief print which confirms the work’s provenance. Atelier Titouan Lamazou’s embossed press pattern was created from the artist’s original drawings and constitutes a gauge of the prints’ quality.
1.6. Do all lithographs bear the embossed press print?
Yes, all the modern lithographs are marked by Atelier Titouan Lamazou’s embossed press.
1.7. I can’t find the work that I want on the titouanlamazou.com/boutique website. What should I do?
Atelier Titouan Lamazou presents a selection of works by Titouan Lamazou. If you are interested in an image published in one of his books but not presented on our website, we invite you to contact us by email or through the Contact form to make your request. We will get back to you very quickly.
1.8. Are the signatures on large formats authentic or electronic?
Signatures are authentic: Titouan Lamazou himself signs every print for formats accompanied by signatures (namely large and medium formats of the modern lithographs on offer).
1.9. Can I have the print with a personalized signature that mentions my name or includes a message?
For this type of request, we invite you to write to us via the Contact form, specifying the work of your choice and the name to be mentioned in the personalized signature. Personalized signatures are only available for large formats.
Extra delivery time and additional costs can apply for this type of request as the artist is not always present in his studio, and the request must be handled by a procedure outside the classic one for deliveries. We will send you a quotation and information about the expected delivery time in response to your email.
2. PAYMENT AND INVOICING
2.1. Which types of payment are accepted on website?
Payments can be made by secure bankcard payment. Our system accepts Visa, MasterCard and American Express cards.
2.2. Is the payment secure?
Payments made on our website are fully secured by our bank system (3D Secure). Your bank details are encrypted (SSL, Secure Socket Layer) and do not circulate visibly on our website. Your bank details cannot be intercepted. A padlock should appear in your browser window before you make the online payment.
2.3. How do I obtain the invoice for an order I have placed?
You will receive the invoice corresponding to your order by email at the address that you indicated along with the order’s final confirmation. You can download your invoice in PDF format at any time from your client account space, in the “My orders” section.
3. DELIVERY
3.1. What packaging and delivery costs apply?
Packaging and delivery costs vary depending on the format chosen (large / medium/ small and framed / unframed) and the place of delivery. These costs are added at the end of the order and appear on your invoice.
Packaging and delivery costs are FREE for orders above 95 € with a delivery address in mainland France.
3.2. What delivery times apply?
Delivery times depend on your parcel’s destination. They vary from 3 to 15 days depending on the city and country of destination.
You can track your order’s delivery status at any time on our transporter’s website. The parcel’s references and the link to the transporter’s website are provided by email.
3.3. How do I track my order’s delivery status?
You can track your order’s delivery status at any time on our transporter’s website. The parcel’s references and the link to the transporter’s website are provided by email.
4. AFTER-SALE SERVICE
4.1. What if I change my mind and wish to return the delivered item or cancel an order which has been placed?
In accordance with French current legislation, you have a 14-day period, as of the date on which you receive your order, to withdraw from the transaction without needing to supply any motive. Contact us via our website’s Contact form and we will inform you on the procedure to follow.
The returned work should be in perfect condition and in its original packaging.
For all details on the return procedure, consult the General Sales Terms and Conditions on our website (available in French).
4.2. How can I exchange a work if I am not satisfied with the one I receive?
If you have received a work that you are not satisfied with, you have a period of 14 days (as of the date on which you receive your order) to request the exchange. Contact us via our website’s Contact form and we will inform you on the procedure to follow.
The work should be in perfect condition and in its original packaging in order to benefit from an exchange. On the return form we will send you, you can indicate the work, of an equivalent value, which you wish to receive in exchange.
4.3. What if the work shows a defect or is damaged during transport?
In the event that you receive a work which shows a quality defect or which has been damaged during transport, contact us via our website’s Contact form and we will inform you on the procedure to follow.
5. CONTACT
5.1. How can I contact Atelier Titouan Lamazou?
We invite you to go to our website’s Contact page.